FAQ

Green Bay ER & Hospital treats a full range of medical emergencies. As a full-service specialty-hospital, we can diagnose and treat anything from a rash to a heart attack. We also treat physical trauma and injuries including industrial and automobile accidents.

Green Bay ER & Hospital treats patients of all ages, from infants to elderly adults. We pride ourselves on being “child friendly” and even have a special exam room designed to help put our younger patients at ease.

It depends entirely on your condition, and all patients receive a complimentary basic medical screening. Please visit our insurance page for more details.

We offer many inpatient hospital services. In the event you need to be admitted to a larger hospital for additional care, Green Bay ER & Hospital will transfer you to the hospital you choose, or one that your primary care physician or medical specialist prefers. Our staff is also able to initiate the transfer so that you go directly to an inpatient room and can bypass the hospital’s emergency department.

Yes, our diagnostic lab is both CLIA and COLA certified. These tests are processed onsite, so we can get you the results while you wait.

Yes, our Radiology Department is equipped with modern medical equipment including an X-ray machine, CT scanner, MRI, and bedside Ultrasound equipment. Patients are given written radiology reports along with a secure link containing the images so that they can follow up with primary care physicians or specialists if needed.

Yes, Green Bay ER & Hospital makes patients’ emergency medical needs a priority. After the free basic medical screening if you are deemed “non-emergent” by our certified emergency physician and do not have health insurance you will have the option of choosing a cash-pay plan to pay for your visit.

You will be asked to pay your emergency room co-pay at the end of your visit. All other responsibilities will be billed after your insurance processes your claim. Green Bay ER & Hospital does not balance bill. Please remember that an EOB from your insurance is not a bill from Green Bay ER & Hospital.

A claim will be sent to your insurance carrier for processing. Your insurance provider determines how your claim is processed. Nutex Health will work with your insurance and on your behalf to ensure your claim is processed correctly.

Green Bay ER & Hospital accepts cash payments, checks, or major credit cards including Visa, MasterCard and Discover. Click here to pay your bill online.

To learn more, visit our Billing & Insurance page.

For all cases deemed emergent, Wisconsin state law requires your insurance company to pay for your emergency care, even if the emergency room is classified as out-of-network.

If your insurance provider is refusing to reimburse you for your emergency room visit, you can file a complaint with the Wisconsin Office of the Commissioner of Insurance here.